Benefit from our long-term expertise in the development, implementation and international roll-out of IT- and business services. We support companies to adapt their service processes and service organization as well as to support these tool-based optimally. Our spectrum ranges from the IT and other cross-functional areas to the support of new service-oriented business models. Our own developed Enterprise Service Management platform (Orchestra ESM) helps clients to manage and standardize complex service processes in an effective manner. The Orchestra ESM platform is based on a modern software application, standardized processes combined with field proven methodologies.

ESM Consulting


Orchestra provides expert advice on the development, management and optimization of service processes and the implementation of service organizations. Our success in bidding for several consulting assignments in a variety of industries, is testimony to Orchestra experts’ high level of competence and specialist knowledge. Our experts offer invaluable advice on the implementation, application and provision of services, that optimally supports your business processes and supports the digital transformation of your company.

ESM Services


The Orchestra Nearshore Development Centre offers the possibility of making entire projects and support services highly cost-effective. The management of resources can be either success-oriented, completely managed by Orchestra or demand-oriented under your own responsibility. We support you in modern UX design (e.g. SAP UI5), frontend development in pure Java and javascript, up to the development in modern Platform technology (e.g. SAP Cloud Platform, SAP HANA). Besides the development and implementation of new solutions, we offer also a broad spectrum of support- & operations services (e.g. Business Intelligence support). We are used to being seamlessly integrated in your team and see us as an excellent extended workbench. Agile development methodologies and good communication skills are the foundation of a successful professional collaboration.

ESM Platform

Orchestra Enterprise Service Management (ESM) Platform is a highly scalable cloud software solution for the management of complex service processes and service oriented business models. The ESM Platform operates with state of the art technology. It is based on a comprehensive service process framework, comprising a holistic set of service processes. The ESM Platform enables companies to manage internal and external services more efficiently and optimises the business along the value chain. The ESM Platform mutually collaborates with existing ERP systems and other software solutions. The modern architecture and the pay-by-use model guarantee full scalability and ultimate economic efficiency.


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Orchestra Services GmbH

Hohlstrasse 509

CH-8048 Zürich


T:  +41 44 558 28 50

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