Benefit from our long-term expertise in the development, implementation and international roll-out of IT- and business services. We support companies to adapt their service processes and service organization as well as to support these tool-based optimally. Our spectrum ranges from the IT and other cross-functional areas to the support of new service-oriented business models. Our own developed Service Management platform helps clients to manage and standardize complex service processes in an effective manner. The Orchestra platform is based on a modern software application, standardized processes combined with field proven methodologies.
ORCHESTRA Enterprise Service Management (ESM) Platform is a highly scalable cloud software solution for the management of complex service processes and service oriented business models. The ESM Platform operates with state of the art technology. It is based on a comprehensive service process framework, comprising a holistic set of service processes. The ESM Platform enables companies to manage internal and external services more efficiently and optimises the business along the value chain. The ESM Platform mutually collaborates with existing ERP systems and other software solutions. The modern architecture and the pay-by-use model guarantee full scalability and ultimate economic efficiency.
In the area of service outsourcing, ORCHESTRA offers the takeover and execution of customized services. From the development of customer-specific software solutions in regulated environments, the application management of business-critical applications, to the establishment and operation of complete "white-label" service organizations. We are used to integrate seamlessly into your business and see ourselves as part of your value chain. Highly trained employees, agile development methods and good communication skills are the basis for a successful and professional cooperation.
ORCHESTRA provides expert advice on the development, management and optimization of service processes and the implementation of service organizations. Our experts offer valuable advice on the implementation, application and provision of services, that optimally supports your business processes and supports the digital transformation of your company. Our clients benefit from generic templates and frameworks developed in various projects accelerating the implementation into a high efficient service organization.