ORCHESTRA | company

ABOUT US

Orchestra is the result of many years of successful development in the IT-service industry. Based on the experience in IT-service management and the provisioning of diverse IT-services, the Orchestra team has developed the "Enterprise Service Management” platform following the objective of the efficient management of service processes and service oriented business models. We focus on companies headquartered in Europe and with a strong affinity for service business. The Orchestra teams provides services out of our locations in Switzerland and Romania.

ManagemenT

Benchmark for monthly cost of escalation management

KAI BESSER

I am an internationally experienced visionary leader with a strong history of working in the IT service industry. I’m passionate about the development and introduction of new innovative business models as well as the transformation of already existing business models, in particular (IT) services and their expansion through high performing processes and teams. Humanity and technology as enablers always play important roles for me. I am firmly believe that the transformation through the digitization will bring about a great change in the economy and in our society. As founder of Orchestra, I have decided to take over an active role in the process of the digital transformation.

1'500

Requests per month

2%

Ratio of escalations

2.5

Hours for escalation management

10'000

Euros per month

Partner

Since nobody can be successful without the support of others, we are very happy to call the following companies our partners.

Adamant Lane has developed its own SaaS platform in trade finance industry. The services include and connect all actors of trade finance processes such as investors, financial service providers and customers on the latest technology, continious innovation, highest compliance and fraud prevention.

HDP Management Consulting focuses on the core topics of IT and other cross-departmental functions. It enables business in digitization, automation, IT infrastructure, and the deeper development of strategies in organizations.

Osconomy is expert for digital transformation. The digital business manufactory applies it's strong competences in consulting, workshops, development of digital strategies and solutions in the area of SAP Business Software.

QUANTO Solutions is a leading IT consulting partner focused on SAP Security, Transformation / SLO, Integration, Big Data, UI and process consulting. Their field of expertise includes SAP ERP, S/4 HANA, C/4 and BRIM.