Benchmark for monthly cost of escalation management


I am an internationally experienced visionary leader with a strong history of working in the IT service industry. I’m passionate about the development and introduction of new innovative business models as well as the transformation of already existing business models, in particular (IT) services and their expansion through high performing processes and teams. Humanity and technology as enablers always play important roles for me. I am firmly believe that the transformation through the digitization will bring about a great change in the economy and in our society. As founder of Orchestra, I have decided to take over an active role in the process of the digital transformation.

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Requests per month


Ratio of escalations


Hours for escalation management


Euros per month


Since nobody can be successful without the support of others, we are very happy to call the following companies our partners.

Adamant Lane has developed its own SaaS platform in trade finance industry. The services include and connect all actors of trade finance processes such as investors, financial service providers and customers on the latest technology, continious innovation, highest compliance and fraud prevention.

HDP Management Consulting focuses on the core topics of IT and other cross-departmental functions. It enables business in digitization, automation, IT infrastructure, and the deeper development of strategies in organizations.

Osconomy is expert for digital transformation. The digital business manufactory applies it's strong competences in consulting, workshops, development of digital strategies and solutions in the area of SAP Business Software.

QUANTO Solutions is a leading IT consulting partner focused on SAP Security, Transformation / SLO, Integration, Big Data, UI and process consulting. Their field of expertise includes SAP ERP, S/4 HANA, C/4 and BRIM.

Orchestra Services GmbH

Hohlstrasse 509

CH-8048 Zürich


T:  +41 44 558 28 50

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